General information
About GOEX
GOEX Worldwide LIMITED is an international security agency with offices in the United Kingdom and Mexico.
GOEX offers a range of security services including a free app for iPhones. This app includes an International SOS service which allows the user - at the push of a button - to send an emergency notification to their incident management team or other persons responsible for their safety.
GOEX has no contractual responsibility to provide support.
How it works?
The GOEX app for iPhones is free for personal use.
When the user sets up the app, they are given the option to also set up the International SOS service. The user is responsible for entering the information that is sent to their emergency contacts.
Should the user encounter a problem, the user can - at the push of a button - send vital information to persons responsible for their security.
If they opt-in, the user can also send an emergency assistance request to the GOEX 24 hour Global Operations Room. However GOEX has no responsibility whatsoever to take action on receipt of a assistance request.
Why use the service?
In random tests of 100 persons in 2018 the following results were observed:
On average it took users 7.3 seconds to send an emergency assistance request through the GOEX International SOS service, including the time taken to unlock their phone and open the app.
It took the same group an average of 23.6 seconds to unlock their phone and send a text message reading the words ‘help’ to their emergency contacts.
Of the 100 test subjects, only 15% were able to send the full information included in a GOEX International SOS message within 45 minutes. Of those who were able to locate and send the same information, the average time to do so was 17 minutes 15 seconds.
GOEX International SOS saves lives.
Important information
GOEX does not charge for the use of GOEX International SOS. But the user’s network provider might. We are not responsible for any costs incurred through the use of GOEX International SOS.
There are several factors which will affect the use and accuracy of GOEX International SOS including but not limited to:
- App functionality
- App design
- App coding
- Network coverage
- Phone functionality and compatibility
- User data entry
- User error
- Location services, how they interact with the App and how the App gathers the location data
GOEX is not responsible for any action taken or not taken as a result of the use of the GOEX International SOS service and GOEX is not responsible for the failure of the service or the failure of the service to provide accurate information regardless of how that failure occurred.
GOEX International SOS should never be relied upon as the only method for summoning assistance.